Alert automation and self-healing

Highlights 🔗

• Reduced duplicate alerts by 80%
• Smart handling of alerts by using Probable cause analysis to find the root cause and fix them, ignoring other dependant tasks
• Created adapters to integrate ignio with ServiceNow, Solarwinds and AppDynamics using REST API
• Created dynamic profiling of systems, VMs, Applications, Databases, Network and storage entities
• Using dynamic profiles, predicting if the alert is valid for the given conditions
• Auto verify and apply self-healing scripts to address those alerts
• Automated more than 90% of repeated IT Alert and hence enabling technical team to work on solutioning rather than monitoring and troubleshooting

Problem Statement 🔗

• Aim is to reduce workload of IT Operations and Monitoring team, by reducing duplicate tickets, reduce troubleshooting and automation using AI

Ideation 🔗

Solution Methodology 🔗

Results and Conclusion 🔗